Legal and policies

TERMS & CONDITIONS

Know Pressure LLC
Effective Date: July 3, 2025

AGREEMENT TO TERMS

By scheduling services with Know Pressure LLC, you agree to be bound by these Terms & Conditions. These terms apply to all services provided by Know Pressure LLC, a Virginia limited liability company.

SERVICES PROVIDED

Know Pressure LLC provides exterior cleaning services including pressure washing, soft washing, surface cleaning, and related services. All work is performed using professional equipment and industry-standard techniques.

CLIENT RESPONSIBILITIES

Prior to service, clients must:

• Provide unobstructed access to all areas requiring service

• Ensure windows and doors are securely closed

• Remove personal belongings, vehicles, and obstacles from work areas

• Inform us of any pre-existing damage, sensitive materials, or surface concerns

• Provide accessible water source on-site (failure to provide may result in additional fees)

WATER USAGE NOTICE

Temporary water pressure reduction may occur during service. We arrive with water reserves and only draw additional water as needed to complete your job efficiently.

SCHEDULING & CANCELLATION POLICY

• Residential clients: 24-hour notice required for cancellations/rescheduling

• Commercial clients: 48-hour notice required

• Less than required notice may result in $50 cancellation fee
  Extenuating circumstances considered case-by-case

COMMERCIAL SUBSCRIPTIONS

• Early termination within 90 days: $100 fee

• After 90 days: 30-day written notice required

PAYMENT TERMS

• There is a $50 minimum charge for every service visit.

• Residential: Payment due upon completion

• Commercial: Net 7 days unless otherwise agreed

• Late payments: 5% fee after 7 days

• Returned checks: $35 fee

• Client responsible for collection costs if applicable

WARRANTIES & LIMITATIONS

• Know Pressure LLC performs all services with professional care. However, we are not liable for:

• Pre-existing damage, loose materials, or deteriorated surfaces

• Issues from poor-quality paint, sealant, or caulking

• Electrical hazards from exposed outlets or wiring

• Slippery surfaces during/after service (use caution until dry)

• Complete removal of all stains or discoloration

DAMAGE CLAIMS

In the event of service-related damage, clients agree to allow Know Pressure LLC first opportunity to inspect and repair before pursuing other remedies.

SATISFACTION GUARANTEE

If you're not completely satisfied with our work, we'll return within 48 hours to address concerns at no additional charge.

GOVERNING LAW

These terms are governed by Virginia state law. This agreement represents the complete understanding between parties. Modifications must be in writing and signed by both parties.

CONTACT INFORMATION

Know Pressure LLC

Phone: (540) 541-0362

Email: LHatch@KnowPressureLLC.com

Website: www.knowpressurellc.com

Last Updated: July 3, 2025

PRIVACY POLICY
Know Pressure LLC

Information Collection
We collect contact information (name, phone, email, address) solely for service delivery and communication purposes.

Information Use
Your information is used to:

• Schedule and complete services

• Send service confirmations and updates

• Process payments

• Improve our services

Information Sharing
We do not sell, trade, or share your personal information with third parties except as required by law or for payment processing.

Data Security
We implement appropriate security measures to protect your personal information.

Contact
Questions about this privacy policy? Contact us at LHatch@KnowPressureLLC.com or (540) 541-0362.